AI development services

Turn AI possibilities into production systems

From enterprise copilots and voice agents to document intelligence, automation and predictive models, Orion designs, builds and operates AI solutions around your data, workflows and business goals.

Production-focused engineering Human oversight where it matters Secure integration with existing systems
AI development services
Where AI creates value

AI built around outcomes—not technology for its own sake

Orion starts with the business problem, identifies where AI can create measurable value, and then selects the right models, platforms and integration approach.

Create & engage

Build more intelligent customer and employee experiences.

Automate & understand

Reduce manual work and process complex information faster.

Predict & optimize

Use proprietary data to improve decisions and operational performance.

01Generative AI

Generative AI and enterprise copilots

Build grounded AI assistants and knowledge experiences that work with approved business data and existing enterprise systems.

Common use cases
Enterprise knowledge assistants Internal employee copilots Customer-support copilots Search and question answering Content generation and summarization Proposal and document assistance
What Orion delivers
  • Use-case discovery and architecture
  • Model and platform selection
  • Retrieval-augmented generation
  • Knowledge-base integration
  • Prompt and evaluation frameworks
  • Guardrails and access controls
  • Production deployment and monitoring

Integration context. Connects to the document stores, intranets and line-of-business systems your teams already use, respecting existing permissions.

Discuss a generative AI use case
Grounded answer flow
  1. User question
  2. Permission check
  3. Approved knowledge sources
  4. LLM response
  5. Citation or human review
Delivered project

Email & Document Intelligence

An AI system that reads incoming emails and their attachments, understands intent and triggers the right downstream action — removing manual inbox triage and data entry.

Azure OpenAIDocument Intelligence.NET
02Conversational AI

Conversational and voice AI

Deploy chat and voice experiences that understand intent, answer questions, complete tasks and connect conversations to operational systems.

Common use cases
AI customer support AI receptionists Lead qualification Appointment scheduling Contact-centre automation Multilingual voice and chat CRM-connected follow-up
What Orion delivers
  • Conversation design
  • Voice and chat-agent development
  • Telephony and communication integrations
  • Knowledge-base implementation
  • CRM and calendar integration
  • Call analytics and transcripts
  • Escalation to human teams
  • Production monitoring

Integration context. Sits between your telephony or chat channels and your CRM, calendar and ticketing systems, with clean handoff to human teams.

Explore conversational AI delivery
Conversation flow
  1. Customer
  2. Voice or chat agent
  3. Intent and knowledge
  4. Business action
  5. CRM update or human handoff
Delivered project

Missional Software — AI Reception System

A multi-agent AI reception platform using seven specialised agents, with streaming responses, early intent detection and interruption handling for natural conversations.

Multi-agentStreaming LLMVoice AI
03AI Agents

AI agents and workflow automation

Automate multi-step business processes using controlled AI actions, system integrations and human approval points.

Common use cases
Document-driven workflows Customer onboarding Claims or request processing Data-entry automation Back-office coordination Task and follow-up generation Multi-system workflow orchestration
What Orion delivers
  • Workflow discovery
  • Agent architecture
  • API and system integration
  • Human-in-the-loop controls
  • Approval and exception handling
  • Audit trails
  • Monitoring and failure recovery
  • Operational support

Integration context. Acts across your existing APIs and back-office systems, with every action logged and reversible rather than fire-and-forget.

Identify an automation opportunity
Automation workflow
  1. Trigger
  2. Understand
  3. Retrieve information
  4. Take controlled action
  5. Human approval when required
  6. Complete and report
Delivered project

PO Acknowledgement Automation

Automated purchase-order acknowledgement — tracking, reviewing and reconciling documents against the ERP, with exceptions routed for human approval.

Agentic workflowOCRERP integration
04Computer Vision

Computer vision and document intelligence

Extract, classify and understand information from documents, images and video, with human review where confidence is insufficient.

Common use cases
Document classification Field and table extraction Email and attachment processing Identity and document verification Visual inspection Image recognition Drawing and plan analysis Searchable document repositories
What Orion delivers
  • Data and document assessment
  • OCR and vision-model integration
  • Classification and extraction pipelines
  • Confidence scoring
  • Human-review queues
  • Validation rules
  • Downstream system integration
  • Monitoring and accuracy improvement

Integration context. Feeds structured output straight into your ERP, DMS or line-of-business system, with a review queue for anything below threshold.

Discuss a document or vision workflow
Extraction pipeline
  1. Document or image
  2. Classification
  3. Field extraction
  4. Confidence check
  5. Human review or automatic processing
  6. Structured system data
Delivered project

Take-off & Drawing Analysis

Extraction and classification of measurements and specifications from construction drawings, with confidence scoring and a review queue below threshold.

Vision modelsOCRConfidence scoring
05Custom Models

Custom models and LLM adaptation

Select, adapt, evaluate and deploy models around specialised business knowledge, proprietary data and operational requirements.

Common use cases
Domain-specific language models Classification models Retrieval and ranking Recommendation models Custom extraction Model fine-tuning Private or controlled deployments
What Orion delivers
  • Data-readiness assessment
  • Model benchmarking and selection
  • Fine-tuning or adaptation
  • Evaluation datasets
  • Quality and safety testing
  • Deployment architecture
  • MLOps and versioning
  • Performance monitoring

Integration context. Deployed into your cloud account or a private environment, versioned and monitored alongside the rest of your platform.

Evaluate your custom-model requirement
Model lifecycle
  1. Business use case
  2. Data readiness
  3. Model selection
  4. Evaluation
  5. Adaptation
  6. Deployment
  7. Monitoring
Delivered project

WellBeing Navigator

A life-coaching model trained on more than 500 coaching e-books and structured around the International Coaching Federation framework.

LLMRAGFine-tuningPython
06Predictive Analytics

Predictive analytics and machine learning

Turn historical and operational data into forecasting, recommendation, anomaly-detection and decision-support systems.

Common use cases
Demand forecasting Customer and lead scoring Recommendations Churn prediction Fraud and anomaly detection Operational optimization Pricing and inventory intelligence
What Orion delivers
  • Data discovery and preparation
  • Feature engineering
  • Model development
  • Evaluation and explainability
  • Dashboard and application integration
  • MLOps
  • Performance and drift monitoring
  • Continuous improvement

Integration context. Surfaces predictions inside the dashboards and applications your teams already work in, not a separate analytics silo.

Discuss a predictive analytics use case
Prediction loop
  1. Historical data
  2. Model
  3. Prediction
  4. Business decision
  5. Measured outcome
  6. Model feedback
Delivered project

Demand & Behaviour Forecasting

Forecasting and anomaly detection over historical operational data, surfaced inside existing dashboards to support pricing and inventory decisions.

Pythonscikit-learnMLOps
From idea to production

AI delivery that begins with the problem

01

Discover

Clarify the business problem, users, systems and success criteria.

02

Assess

Review data, integrations, risks and technical feasibility.

03

Design

Select the architecture, models, guardrails and human controls.

04

Build

Develop the AI capability and connect it to existing systems.

05

Validate

Test quality, security, usability and business outcomes.

06

Operate

Deploy, monitor, improve and support the production system.

AI in production

Selected AI systems delivered by Orion

Document AI · Agentic01

Email & Document Intelligence

Cook & Boardman Group (USA)

An AI system that reads incoming emails and their attached documents, understands intent, and triggers the right downstream actions automatically — removing manual inbox triage and data entry.

Auto
Email + doc reading
Action
Triggered by AI
Azure OpenAIDocument IntelligenceNLP.NET
Multi-Agent · Voice AI02

Missional Software — AI Reception System

Church industry (USA)

A multi-agent AI reception and automation platform using 7 specialized agents working together. Streaming responses, early intent detection, and interruption handling deliver natural, human-like conversations, while async processing, response caching, and conversation checkpoints keep interactions seamless and efficient.

7
Specialized agents
Low
Latency streaming
24/7
Automation
Multi-AgentStreaming LLMAsync ProcessingVoice AI
Voice AI03

VoAgents

Cross-industry product

AI voice assistant automating repetitive tasks and boosting inbound/outbound call volume across healthcare, retail and recruitment — qualifying and converting leads 24/7.

83%
Lower cost
27%
More conversions
AIMLNext.jsPython
LLM · Wellbeing04

WellBeing Navigator

Life-coaching platform

A life-coaching AI trained on more than 500 coaching e-books and built around the International Coaching Federation framework — guiding users through structured, coach-quality conversations.

500+
Coaching e-books
ICF
Framework aligned
LLMRAGFine-tuningPython
Computer Vision05

Takeoff — Plan Reading

US construction firm

Computer vision that replaces manual, error-prone review of building plans — automatically identifying doors and windows to speed up estimation.

8h→2h
Per plan
95%
Accuracy
AzureTensorFlowDockerPython
Document AI06

PO ACK Automation

US door & window manufacturer

Automated PO acknowledgement — tracking, reviewing, and matching purchase orders across 100+ divisions, eliminating repetitive manual processing.

90%
Less manual work
100+
Divisions
AzureHuggingFacePyTorchPython
Delivery assurance

A trusted AI software development partner

From architecture through production, Orion combines specialist AI engineering with accountable delivery and long-term technical oversight.

Built for production — not just proof of concept.
01

Specialist AI engineering

Specialists assigned around the actual use case — not a generic development pool.

02

Accountable delivery

A named delivery lead owns planning, communication, quality and escalation.

03

Production-ready architecture

Systems designed for monitoring, maintainability, security and integration.

04

Security built into delivery

Security, access control and responsible data handling considered throughout implementation.

Technology stack

Technologies and frameworks we build with

A modern, production-grade stack spanning foundation models, machine learning, cloud infrastructure, APIs and data systems.

01

Models and AI platforms

OpenAIFoundation models AnthropicFoundation models Azure AIManaged AI platform AWS BedrockManaged model access Approved open-source modelsPrivate deployment
02

Data and machine learning

TensorFlowModel development PyTorchModel development scikit-learnClassical ML Vector databasesSemantic retrieval Data pipelinesData preparation
03

Automation and integration

APIsSystem integration n8nWorkflow orchestration Workflow platformsProcess automation CRM and ERP integrationsBusiness systems Custom enterprise integrationsBespoke connectivity
04

Cloud and operations

AWSCloud platform AzureCloud platform ContainersDeployment CI/CDRelease automation MonitoringProduction observability MLOpsModel operations
FAQ

AI development FAQs

Scope, timelines, data handling and what happens after deployment. Anything else, ask us directly.

Talk to our team

We start with a discovery session on the business problem, the data available and the systems involved. Some problems are better solved with conventional software or process change, and we will say so — a short assessment is cheaper than an AI build that does not fit.

Yes, and most of our work is exactly that. We add capability to systems already in production, connecting through existing APIs, data stores and authentication rather than asking you to replatform.

Often not. Retrieval-based approaches work with your existing documents and records without training a model. Custom models need more, and part of the assessment is telling you honestly whether your data supports the outcome you want.

Access control, data handling and audit requirements are addressed during design rather than added later. We work inside your cloud accounts and identity provider where you prefer, and sign your NDA and data-processing terms before any access is granted.

Yes. We deliver on AWS, Azure and Google Cloud, and work with commercial model providers and approved open-source models. Platform choice follows your existing estate, procurement position and data-residency requirements.

A prototype becomes a product through evaluation, guardrails, monitoring, integration and operational ownership. We assess what exists, identify the gaps against production requirements, and sequence the work needed to close them.

Yes. Production AI needs quality monitoring, drift detection, cost tracking and a route for handling failures. Ongoing support is scoped per engagement, from responsive support to a fully operated service.

Discovery and assessment typically run two to four weeks. A first production capability commonly lands inside a quarter, depending on integration complexity, data readiness and approval cycles. We scope in phases so value arrives before the full programme completes.

Start a conversation

Have an AI opportunity in mind?

Tell us what you want to improve, the systems and data involved, and where you are in the journey.

Book a Free Consultation

Awards & Recognitions

GOCI
Brampton Board Of Trade
Toronto Region Board Of Trade
Orion eSolutions is ISO 27001 certified for information security management
GoodFirms Logo
Book Now
By Clicking "Accept All Cookies" ,you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. More information  View more
Cookies settings
Accept All Cookies
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

Privacy Policy

At Orion eSolutions, accessible from https://orionesolutions.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Orion eSolutions and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Orion eSolutions. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste
  • Improve, personalize, and expand our webste
  • Understand and analyze how you use our webste
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Orion eSolutions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Orion eSolutions uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Orion eSolutions.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Orion eSolutions, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Orion eSolutions has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Orion eSolutions’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Orion eSolutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Save settings
Cookies settings