Helpdesk, devices, networks, Microsoft 365, on-premise servers and security — run by one team and billed as a monthly block of engineering hours you can see.
Three questions. We’ll suggest the block that fits.
Six areas of day-to-day IT are inside the block. Everything on the right is quoted separately, stated up front so it never becomes a surprise in month three.
A named team your staff can reach, with tickets triaged by business impact.
Laptops, desktops and mobiles enrolled, patched, encrypted and monitored.
Microsoft 365 or Google Workspace administered properly, with MFA enforced.
Firewalls, switching, Wi-Fi and VPN configured, patched and documented at every site.
Physical and virtual servers administered, monitored and backed up.
Layered protection, awareness training and a recovery plan that has been tested.
We procure and manage them; the kit and subscriptions stay yours.
Migrations, office moves and network rebuilds are scoped separately.
Building or modifying software is a separate engagement.
Production cloud workloads sit under Cloud Managed Services.
We manage the relationship; their invoices stay with you.
Locations added later are assessed and priced first.
Different services with different scope and separate pricing. Plenty of clients hold both.
Each package is a monthly pool of engineering hours plus a defined scope. Hours are logged against tickets and reported every month.
Stable businesses of roughly 30–60 staff running mostly cloud tooling, with a light on-premise footprint.
Growing or mixed estates of roughly 60–120 staff, multiple sites, or on-premise servers still in play.
Multi-site, regulated or always-on operations that need genuine round-the-clock cover and audit evidence.
Unused hours don’t roll forward, and we’ll recommend a smaller block if you’re consistently under. You’re alerted at 80% use, and overage is billed at the agreed hourly rate. You can change package with one month’s notice.
A typical month on the 120-hour block, broken down the way it appears in your monthly report.
Priority is agreed against business impact at onboarding, not argued about during an incident. Each marker shows the response target for that block.
Site down, email down, suspected breach
A team blocked, server degraded
One user affected, workaround available
New starter, software install, access change
Delivery is remote, with no on-site dispatch. The Toronto practice holds the service relationship and escalations, and the India service desk carries overnight and weekend tickets at the India rate.
Business hours, Monday to Friday.
Extended weekday desk with out-of-hours escalation.
Round the clock, including weekends and holidays.
Most IT handovers fail because nothing was written down. We document before we take the phone, and everything we write stays yours.
Hours, scope, package changes and ownership — the parts that decide whether a block fits.
They do not roll forward — the block resets every month. That keeps pricing tied to real consumption rather than a bank you draw down unpredictably. If you are consistently under-consuming, we will recommend dropping you to a smaller block rather than let the difference go to waste.
We flag it at 80% consumption, not after the invoice. Overage is billed at an agreed hourly rate written into the agreement, and if it happens two months running we will propose moving you up a block rather than letting overage become the norm.
No. Managed IT covers the technology your staff use — service desk, devices, accounts, networks, on-premise servers. Cloud Managed Services covers the production cloud platform your systems run on, and is priced per estate rather than in hour blocks. They are separate agreements and separate budgets; many clients hold both.
Yes, up or down, with one month of notice. Businesses hire, shed sites and finish projects — the block should follow the reality rather than the contract you signed a year ago.
Yes, alongside Microsoft 365 and Google Workspace, and mixed fleets in between. Mobile device management for iOS and Android is included from the Super block up.
You do. Asset registers, network documentation, runbooks and administrative credentials all sit under your ownership, and offboarding hands them over as a documented pack. You should never need our permission to leave.
Hardware and licence costs, major projects such as migrations or office fit-outs, application development, and third-party vendor fees. Projects are scoped and quoted separately so they do not silently eat your support hours.
Five days, no cost, no obligation. We document your estate, flag the risks, and tell you which block fits.
We reply within one business day with a package recommendation and an hours estimate.
Five days, no cost, no obligation.
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